VIPdatabase Corporation is a professional and reliable Executive Search and Recruitment Firm in 4 main industries: FMCG, Finance, ICT and Industrial. VIPdatabase Corporation has also been a Partner of Glasford International, a global collaboration of independent executive search firms with a proven record of delivering practical long-term resourcing solutions to Clients. Glasford International is presented in over 30 countries throughout Europe, the Americas, Middle East, Far-East & Africa and they continue to expand their presence as one of the leading international executive search organizations.
Our client is a multinational technology giant which has operation in more than 100 countries worldwide. Setting up business in Vietnam since 1979, it has participated in numerous Vietnam's infrastructure projects in all key areas of the economy. It specializes in (1) Energy, (2) Industry & (3) Healthcare (Medical equipments).
• Advise the management of the business segment/plant and to support the business in consultation with the Quality Manager in business unit by selecting, coordinating, controlling and standardizing activities and the introduction of continuous improvement to become the leader in the field of quality. Special emphasis is placed on the authority to stop projects and processes when quality requirements are not fulfilled.
Customer integration:
• Supports Divisional QM with regular customer integration activities by means of consistent application of analytical methods as well as by means of professional feedback and complaints management in order to achieve higher customer satisfaction/ better customer retention.
• Implementation of clear escalation processes with prompt complaints monitoring and rigorous cause/effect analyses.
Business-driven quality planning:
• Recognizing critical business factors,
• Prioritization of improvement projects/measures,
• Realistic budget/resource planning
• Selection of financial/business-related KPIs
• Benchmarked target values
• Coordination of personal quality target agreements for the management, individuals and/or teams.
Quality management system:
• Maintenance and documentation of a consistent business segment/plant quality management system in line with the divisional QM system, based on quality-related requirements and the Company Process Framework.
• Interaction with regional QM according to the stipulations of group QM. This also applies to involvement in influencing measures by third parties.
• Ensuring implementation of company regulations regarding product safety. Optimization of resources and synergies with Environment/OH&S.
Quality standards in processes/projects:
• Ensuring that quality gates and preventive quality tools are in place and performing related controls in order to achieve high, lasting quality standards in processes and projects. If necessary, withholding of development, production, delivery and acceptance releases.
• Promotion of continuous improvement with the support of the staff. This requires personal involvement in the processes and projects, if necessary, involving the quality role for the corresponding process.
Focused, regular and direct quality reporting:
• Development of an appropriate quality information system in line with the divisional stipulations.
• Quality status reporting to the management of the business segment/plant and divisional QM, so that such information can be used for the purpose of introducing improvement measures.
• Broad communication of quality targets to all employees.
Consistent supplier management:
• Ensuring that a supplier management system is in place which uses the latest management methods within the framework of the divisional strategy to improve the quality supplied and reduce the cost of errors. This includes the application of supplier-related processes such as selection, information, development, integration, supervision and auditing in consultation with divisional QM and divisional GP.
Continuous improvement:
• Planning, proactive measures and coordination of continuous improvement process together with the management of the business segment/plant.
• Provision of concepts and pragmatic tools with clear organizational roles, integration in processes and projects, ensuring management attention. Initiation of best practice sharing
Audits and assessments:
• Responsibility for audits, assessments and, where appropriate, preparation and execution of management reviews at business segment/plant level.
• Support for the divisional QM management in performing quality assessments based on the mandatory components of the "Guideline for Company Quality Management".
Qualification:
• Identification of qualification deficits affecting quality. Initiation of quality-related methods training including monitoring of their effectiveness in consultation with divisional QM.
Authority:
• Functional management of all QM functions within the subdivision/plant as well as of projects and - if allowed by the Rules of Procedure - of the relevant Regional Units.
• Veto regarding the appointment of new quality staff within the business segment/plant as well as at project level
• Intervention, overruling and escalation in the event of non-compliance with guidelines and quality-related procedures.
• Release and blocking of deliveries and services incl. veto for QGs . Access to all quality-related data, e.g. in customer contracts, risk assessments, project plans, target agreements, internal and external representation of the subdivision/plant on quality issues.
Contact:
• Internal: Regular reporting to the management of the business segment/plant and to the divisional QM; contacts to function managers such as line functions and corporate functions as well as to process and project managers.
• External: Interaction with customers on a case-to-case basis (e.g. audits, sales support, complaints and satisfaction management) and suppliers (e.g. workshops/ audits with suppliers for the purpose of assessment and development).
Job Requirement:
1. Work experience:
• At least 5 year working experience for multi international company in which at least 3 years as leader position
• Experience in another business segment/plant
• Experience with other tasks or project (job rotation)
• Experience as project manager, or alternatively, involvement in several large-scale projects
• Experience in quality issues in other countries and external firms; confident in relations with foreign partners
• University degree
2. Skill required:
• Fluent in speaking and master in writing English.
